Choosing the Right Internet Solution for your Home or Small Business

There are so many options out there, so which is right for you? While each type of service has its pros and cons, here are a few things to consider when choosing your Internet solution.

Speed: What will you be using the Internet for? Multiple device streaming or gaming? Uploading large files for work?

Reliability: Will weather affect my service? In the event of an outage, what kind of technical support is available?

Access: What’s available in my area? How soon can service be installed?

Affordability: How much do I want to spend monthly on Internet service? Will prices change and how often?

For a detailed look at common high-speed Internet service options, check out the following article:

To see what Tularosa Basin Telephone Company and Tularosa Communications has to offer, visit:

If you live in select areas of Alamogordo and think fiber Internet service is right for you, visit our Fiber Buildout page to see if your address qualifies:

Simplify your life online with TBTC’s Carrier-Class Wi-Fi

In today’s increasingly connected homes, a fast, reliable Wi-Fi connection is no longer a luxury. We depend on Wi-Fi in so many ways: communicating with friends and family, sharing photos and videos, streaming movies and music, and interacting on social media. More and more, we also rely on Wi-Fi to connect a whole array of smart devices to manage mission-critical systems in our homes – such as smart locks, smart thermostats and smart security systems.

When it works the way it’s supposed to, Wi-Fi is an amazing technology. When it doesn’t – when we experience poor performance or can’t connect at all – it has a big impact on our daily lives. For most of our devices, connecting over Wi-Fi is the only option. So, when it’s not working, it can be extremely frustrating.
As a result, many people are rethinking the logic of relying on consumer-grade Wi-Fi systems to manage something that’s so important to their daily lives. That’s where TBTC can help – by providing a hassle-free Wi-Fi experience that makes your online experience better.

What is TBTC’s Managed, Carrier-Class Wi-Fi?

With managed, Carrier-Class Wi-Fi, TBTC delivers the latest Wi-Fi technology and takes care of managing it within your home network. TBTC offers a variety of Wi-Fi service levels, depending on your needs, including Mesh Wi-Fi solutions that use satellite units placed in different rooms to extend a strong Wi-Fi signal throughout your home.

What are the benefits of TBTC’s Managed, Carrier-Class Wi-Fi?

TBTC’s managed, carrier-class Wi-Fi has several advantages. First, it gives you superior performance, everywhere in your home. Unlike some of the consumer-grade Wi-Fi systems you buy at your local consumer electronics store, TBTC’s carrier-grade Wi-Fi is fast and highly reliable. No more dropped connections, no more dead spots – just reliable, high speed Wi-Fi that works.

Second, it’s worry free. TBTC will take care of managing and updating your Wi-Fi network on an ongoing basis, so you don’t have to. If you ever have an issue with your home network, TBTC’s technical support team can access your Wi-Fi router remotely over the Internet and get you back up and running quickly.
Finally, managed Wi-Fi is just cheaper than the latest prosumer-grade Wi-Fi systems. Many of these systems can cost upwards of $500. TBTC, on the other hand, offers hassle-free managed home Wi-Fi service for just $6 per month for each device!

Call us today to speak with a representative and find out how we can help you great wireless performance in your home.


IntraLATA Long Distance Service Change


Notice is hereby given that Tularosa Basin Telephone Company, Inc. (“Tularosa”), filed an advice notice with the New Mexico Public Regulation Commission (“Commission”) of Tularosa’s intent to discontinue IntraLATA Feature Group C (FGC) person-to-person and non- operator assisted station-to-station long distance service. Customers impacted by the discontinuation of this service will receive a letter from Tularosa providing additional information. Tularosa will work closely with affected customers to provide them with alternatives for IntraLATA long distance service.

The effective date for the discontinuance of service referenced above is August 1, 2015.

Persons with questions or who want additional information regarding this notice may contact Tularosa at (575) 585-2700, during normal business hours.

The Glass Age

Glass has played an important role in the evolution of technology, and with an ever-increasing number of applications, advancements in glass technology are constantly occurring. Arising from simple, liquified silica sand, glass has come a long way since its first known use in making beads and vessels in ancient times. Now, glass can be made to be flexible, virtually indestructible, and to carry Petabits (1,000,000,000,000,000 bits) per second of digital information around the world at the speed of light.

Here at TBTC/TCI, we make extensive use of glass fiber to deliver fast, reliable Internet and telephone service throughout our coverage area. From Alamogordo, to Carrizozo, Cloudcroft, and beyond, TBTC/TCI has over 374 miles of glass fiber in use, and we are continuously adding more.

The following video shows a bit of the history of glass, and has an example of how glass fiber works:

This video, part 2 of the previous video, demonstrates new applications for stronger, more flexible glass, from cell phone screens to car windshields:

PC Health

Listed below are some of the many products available to help protect your PC and backup your important data. This list is not all-inclusive, nor are any of the listed products endorsed by TBTC/TCI.

Anti Virus Software

Cloud Storage Solutions

Online Backup Services

If you need help selecting a solution that’s right for you, require assistance installing backup or anti-virus software, or would like training on the use of the technologies listed here, contact our technical support and we would be happy to assist you:


This year, I resolve to…

The holiday season is winding down, and we’re all quickly settling back in to our daily routines. While we have all considered well-intentioned resolutions for the new year, we know that our goals to get in shape, quit smoking, or fix up that project car taking up space in our driveway will soon be forgotten.

It’s no real wonder why we fail at New Years resolutions. We’re making commitments to change habits, while lacking the willpower to beat that ingrained behavior that has a hold on us. The ever-popular procrastinatory cycle of “I’ll start tomorrow” becomes yet another habit to end up on next year’s list.

Now, with all that naysaying, you might be inclined to just admit defeat early and go have a smoke while munching a Snickers and checking the cover on your project car, but before you get your coat, there are a few things you can do right now that will provide that sense of satisfaction of accomplishing something.

As most of us have probably received, or splurged on a new computer or the latest portable electronic gadget for Christmas, here is an opportunity for a resolution that’s easy to accomplish; keeping your devices in good health. Three of the simplest, yet most important things you can do right now are install updates, install malware protection, and invest in a backup strategy.

PCs, Macs, and even your Android or iOS devices are susceptible to malicious attacks by unscrupulous hackers. While OS vendors are constantly trying to stay ahead of exploits, there are those out there that are determined to find a way to infect our devices in hopes that they can capture personal information, or use our computers to attack others.

Since OS vendors try hard to patch exploits as they occur, it’s important that we keep our computers, tablets, and smartphones up to date with any security patches pushed out by their vendors. Modern operating systems come with some form of automatic update, which download security patches and alert you when they’re ready to be installed.

Anti-Virus software is another means to protect our computers from malware. Anti-Virus software does more than just alert you when you happen across a bad web site, or receive an email with an embedded exploit. It does a pretty good job of keeping exploits from erasing important files, or worse, infecting the years of photos and videos you’ve saved of your family.

Since there is no Anti-Virus program that is 100% effective, having a good backup plan can reduce your risk of loss in the event that a new virus manages to find its way through. While some have found that they can keep copies of their important files on burnable CDs, stuffed in boxes under their beds, there is still a chance that a catastrophic loss could occur. Natural disasters such as fires or floods have a way of finding the things that are most important to us.

Taking advantage of free cloud storage offerings such as Dropbox, OneDrive or iCloud is a good way to have backup copies of your treasured memories stored out of harms way. However, if your files are infected by a virus on your computer, so too will be the copy in your cloud account. Consider using an online backup service that keeps multiple historical copies of your files. There are a number of services that provide unlimited personal storage accounts for a modest monthly fee.

While kicking habits may be tough to do, it’s fairly simple to resolve to keeping your computers and mobile devices healthy and your important files protected. Automatic updates, Anti-Virus, and online backups can all do their job with very little assistance, freeing you up for concentrating on your other resolutions… next year.

*For more information about Anti-Virus software, cloud storage or online backup services, visit

Lifeline Program Re-Certification

Once again, it is time for the annual Lifeline Program re-certification audit. Every year, participants are required to re-certify to remain eligible to receive discounted phone service thru the Lifeline program. Through re-certification, service with us will be extended for an additional year. 

If you are a program participant, your Lifeline 2014 Self Re-Certification Form must be returned to TBTC Customer Services no later than September 16th, 2014.

Failure to respond to the audit request will result in de-enrollment in the Lifeline Program.

Contact customer service at 575-585-2700 with any questions.

For more information on the Lifeline Program, see